Wix

Junior Customer Success Manager – SaaS/Beauty

Wix

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $80,000 - $90,000 per year

Job Level

Junior

About the role

  • Own a portfolio of accounts across multiple tiers; manage relationships, health, and outcomes end-to-end
  • Lead structured onboarding and training for new clients, ensuring fast time-to-value and strong product adoption
  • Monitor account health and proactively engage at-risk accounts before churn signals escalate
  • Drive renewal conversations, negotiate contracts, and maintain a high net revenue retention rate
  • Conduct regular check-ins and strategic touch points with key stakeholders
  • Translate platform data into actionable use cases tailored to each client's business goals
  • Maintain clean, up-to-date records in CRM (HubSpot/ChurnZero) — activity logging, health scores, and contact data
  • Own upsell and expansion opportunities within your book of business end-to-end, from identifying growth potential to closing the deal

Requirements

  • 2 - 4 years of experience in Customer Success, Account Management, client services, or a consultative client-facing SaaS role
  • Demonstrated track record of owning renewals and hitting retention or satisfaction targets
  • Strategic thinker with a bias towards action in a fast-paced environment
  • Self-starter with proven creative problem-solving credentials
  • Strong executive presence — comfortable presenting to senior stakeholders and navigating complex organizations
  • Exceptional written and verbal communication skills
  • Highly organized and detail-oriented, with the ability to manage a large book of business without things slipping
  • Excited about being part of a growing team
  • Authorized to work in the U.S.
  • Experience in beauty, CPG, retail, or trend/consumer insights industries (preferred)
  • Familiarity with HubSpot, ChurnZero, or similar CS platforms (preferred)
  • Experience with data analytics or SaaS platforms that require consultative onboarding (preferred)
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Work From Home flexibility
  • You would be expected to come to the NY office twice a week, with the flexibility to work remotely during the year upon your manager's approval
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount Managementclient servicesSaaSdata analyticsconsultative onboardingretention targetssatisfaction targets
Soft Skills
strategic thinkerself-startercreative problem-solvingexecutive presencewritten communicationverbal communicationhighly organizeddetail-oriented