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Customer Service Specialist
Witan SearchCustomer Service Specialist enhancing customer experience for global engineering organization. Manage inquiries, orders, and issues while collaborating with sales and operational teams.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Act as a key point of contact for customers, delivering responsive and high-quality service
- Collaborate closely with Sales Engineers and Account Managers to support customer needs
- Prepare quotations in coordination with sales teams and suppliers
- Manage the full order lifecycle, including processing, invoicing, credits, returns, and claims
- Handle escalations and resolve issues efficiently in line with procedures
- Maintain accurate CRM and ERP data and customer records
- Support procurement activities, including purchase orders and supplier follow-ups
- Assist with warehousing tasks such as picking, packing, and dispatch when required
- Contribute to continuous improvement and operational efficiency initiatives
Requirements
What you’ll need- Strong customer service or order management experience in a B2B environment
- Excellent communication and relationship-building skills
- High attention to detail and strong organisational ability
- Confidence working with CRM/ERP systems and data accuracy
- Experience in manufacturing, engineering, or technical product environments (Nice-to-Haves)
- Exposure to supply chain, logistics, or procurement processes (Nice-to-Haves)
- Familiarity with e-commerce or digital ordering platforms (Nice-to-Haves)
Benefits
Comp & perks- Opportunity to work in a global, innovative engineering environment
- Supportive, team-oriented culture built on collaboration and curiosity
- Strong focus on development, continuous improvement, and learning
- A role where your work directly improves customer experience and business performance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order managementCRM systemsERP systemsdata accuracyprocurementsupply chainlogisticsquotations preparationinvoicingclaims processing
Soft Skills
customer servicecommunicationrelationship-buildingattention to detailorganisational abilityproblem-solvingcollaborationescalation handlingcontinuous improvementoperational efficiency