Wistia

Account Manager

• Own and execute the expansion motion for a defined book of strategic accounts, identifying and closing upgrade and consolidation opportunities across 3-6 month deal cycles
• Lead commercial conversations related to upgrades, plan expansions, and contract changes from identification through signed agreement
• Partner closely with Customer Success Managers on jointly owned accounts, bringing commercial expertise to relationships the CSM has built
• Prospect proactively into unmanaged and lightly managed accounts using usage data, intent signals, and your own outbound motion to create net-new pipeline
• Maintain accurate opportunity tracking, pipeline forecasting, and account documentation in Salesforce so the whole team has real visibility into the business

Senior Account Manager