Wisr

Data Analyst

• Engage with business stakeholders to gather and translate data requirements into testable acceptance criteria and quality checks within the Data Squad
• Design and build scalable pipelines and data models that support data quality, reconciliation, and trusted insight generation within the Data Squad
• Own and evolve the data stack with a focus on data quality and testing practices, supporting platform delivery (e.g. dbt, SQL, Python, orchestration, reconciliation, validation, observability)
• Ensure high standards of data accuracy, integrity, and reliability — especially during platform migration and implementation in a Medallion architecture
• Develop and maintain robust documentation, schema management, and lineage tracking to ensure transparency and traceability
• Forming a deep understanding of our data processes and helping to improve them through implementing best practices
• Staying on top of any failures and issues in our data systems, troubleshooting, proposing improvements and implementing fixes

Financial Planning and Analysis

• Manage a portfolio of customers who are in arrears via inbound/outbound calling and emails
• Ensure collections activities are performed in line with NCCP, Privacy Act, debt collections guidelines, credit reporting framework, and within relevant internal policies and guidelines
• Effectively communicate and build rapport with customers, assisting them in getting their loans back on track
• Support customers who wish to pay out their loan, amend account details, and set up payment arrangements
• Liaise with our external partners or third parties to ensure we are supporting Wisr customers
• Set up and manage payment arrangements
• Assess hardship applications and manage existing hardship loans
• Coordinate the issuance of default and legal notices
• Ad hoc activities as required

Data Analyst

Financial Assistance Officer – Case Management