Wisr

Financial Planning and Analysis

• Manage a portfolio of customers who are in arrears via inbound/outbound calling and emails
• Ensure collections activities are performed in line with NCCP, Privacy Act, debt collections guidelines, credit reporting framework, and within relevant internal policies and guidelines
• Effectively communicate and build rapport with customers, assisting them in getting their loans back on track
• Support customers who wish to pay out their loan, amend account details, and set up payment arrangements
• Liaise with our external partners or third parties to ensure we are supporting Wisr customers
• Set up and manage payment arrangements
• Assess hardship applications and manage existing hardship loans
• Coordinate the issuance of default and legal notices
• Ad hoc activities as required

Financial Assistance Officer – Case Management