Customer Engagement Manager

Wispr Flow

Customer Engagement Manager driving B2B SaaS adoption at Wispr. Managing customer relationships and training for product usage and expansion in a remote setup.

Posted 6/14/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $90,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Run pilots — scope success criteria, drive engagement, and create a path to conversion
Own onboarding and rollout — build launch plans, align stakeholders, and help teams reach value quickly
Drive product adoption — train and enable customers on Wispr, sharing best practices that help transform their day-to-day work
Build customer relationships — earn trust with champions, admins, and business stakeholders
Enable expansion — map teams, use cases, and value stories, then partner with AEs on growth opportunities
Lead check-ins and QBRs — reinforce value, identify blockers, and align on next steps for adoption and growth
Bring insight back to Wispr — share customer patterns, adoption blockers, product feedback, and expansion signals

Requirements

What you’ll need

2+ years of account management, customer success, or post-sales experience in B2B SaaS
You have owned pilots, onboarding, or engagements for enterprises
You are deeply customer-obsessed and adapt your approach to each customer’s goals and environment
You have strong product fluency and can make new products feel simple and valuable
You bring energy, confidence, and presence in customer interactions
You know how to drive adoption using customer conversations, usage signals, and repeatable best practices
You partner well with AEs on expansion, renewal, and procurement conversations

Benefits

Comp & perks

Generous equity grant
401k matching
Relocation bonus
Health, vision, dental insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementcustomer successpost-sales experienceB2B SaaSproduct fluencyadoption strategiesengagement managementonboardingpilot managementgrowth opportunities

Soft Skills

customer-obsessedadaptabilityenergyconfidencepresencerelationship buildingcommunicationtrust buildingproblem-solvingcollaboration