Technical Support Engineer

Wispr Flow

Technical Support Engineer delivering delightful customer support experiences at Wispr Flow. Resolving technical issues and advocating for customers to enhance their interaction with our product.

Posted 4/24/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Resolve customer support tickets across billing, account, product, and technical issues
Deliver delightful experiences to every customer
Advocate for customers internally
Stay close to customer sentiment across support channels
Investigate and triage bugs end-to-end
Use AI tools to accelerate workflow
Manage ticket queues with attention to SLAs
Contribute to internal knowledge bases and process improvements
Collaborate cross-functionally with security, compliance, billing, and engineering

Requirements

What you’ll need

High agency: see a problem and fix it without waiting for permission or a playbook
AI-native workflow: already use AI daily to move faster
Technical depth: comfortable reading logs, navigating developer tools, and understanding APIs
Pattern recognition: spot the signal in the noise
Customer obsession: believe every customer deserves an 11-star experience
Clear communication: write concise, accurate responses respecting customer’s time
Creative problem-solving: build solutions when standard answers don’t exist
Comfort with ambiguity: thrive in fast-pivoting environments

Benefits

Comp & perks

Generous equity grant
401k matching
Relocation bonus
Health, vision, dental insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportbug investigationAPI understandinglog readingworkflow acceleration

Soft Skills

customer obsessionclear communicationcreative problem-solvingpattern recognitioncomfort with ambiguityhigh agency