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Community & Engagement Manager
wispCommunity Engagement Manager managing community interaction across various platforms for a healthcare company. Focusing on sentiment analysis and strategic insights to enhance patient communication.
About the role
Key responsibilities & impact- Own day-to-day community engagement across platforms (comments, DMs, Reddit, reviews), delivering timely, empathetic, and on-brand responses.
- Monitor and analyze community sentiment, identifying trends and translating insights into actionable recommendations for Marketing, Product, CX, and Medical teams.
- Develop and refine response frameworks, escalation paths, and engagement guidelines to ensure consistency, quality, and compliance at scale.
- Lead Wisp’s presence in conversation-driven platforms (e.g., Reddit), prioritizing authentic engagement, trust-building, and insight capture.
- Partner cross-functionally to ensure community insights inform broader strategy, while supporting SEO/AEO and light publishing needs as required.
Requirements
What you’ll need- 3–6+ years of experience in community management, customer engagement, or social care (bonus for Reddit or Substack experience).
- Strong written communication skills and are comfortable engaging in nuanced or sensitive conversations, especially in health or regulated spaces.
- Highly responsive and exercises strong judgment when managing high-volume interactions across channels.
- Skilled at identifying patterns in qualitative feedback and turning them into clear, actionable insights.
- Organized, proactive, and comfortable building structure in ambiguous environments while collaborating cross-functionally.
Benefits
Comp & perks- Visa sponsorship or transfer is not available for this position at present. Must be authorized to work in the country this requisition states.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
community managementcustomer engagementsocial caresentiment analysisresponse frameworksescalation pathsengagement guidelinesSEOAEOqualitative feedback analysis
Soft Skills
written communicationempathetic responsesstrong judgmentorganizational skillsproactivecollaborationtrust-buildinginsight captureresponsivenesscomfort in ambiguity