Senior Solutions Engineer – Pre Sales

WISI Group

Senior Solutions Engineer (Pre-Sales) supporting customer engagements with deep technical expertise in video workflows and Linux. Collaborating with Sales and Technical Support to ensure successful deployments.

Posted 5/2/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

LinuxSwitching

About the role

Key responsibilities & impact

Join WISI’s collaborative and customer‑focused Sales organization as a Senior Solutions Engineer (Pre-Sales), supporting customer engagements across North America through advanced technical discovery, solution planning, and production deployment support.
This role is designed for an experienced professional with deep domain expertise who can operate independently while partnering closely with the Principal Solutions Architect.
The Senior Solutions Engineer (Pre-Sales) is trusted to lead complex customer engagements, apply sound judgment, and represent WISI’s carrier‑grade solutions with confidence and credibility.
Support customer engagements by applying deep technical expertise in Linux, networking, video workflows, and WISI solutions to define requirements, design solutions, and support successful deployment.
Run effective technical discovery, identifying efficiencies and opportunities within customer workflows, and translating insights into well‑designed, well‑documented solutions.
Contribute directly to both near‑term project success and long‑term commercial opportunity.

Requirements

What you’ll need

10+ years of professional experience in the video headend equipment industry, with strong familiarity across workflows “from the bird to the box,” including encoding, transcoding, and transport stream processing.
Working knowledge across many of the following technologies and standards (not all required): IPTV and Cable headend systems; MPEG‑2 Transport Streams (SPTS/MPTS); multiplexing; ASI; ATSC 1.0/3.0; QAM; DVB‑C Annex B; ABR/OTT; HLS; MPEG‑DASH; DRM; EAS; and a range of video and audio encoding and transcoding formats.
Extensive professional experience with Linux (multi‑distribution experience preferred), including common administrative and troubleshooting toolsets used in production environments.
Administrator‑level networking skills, including diagnostics, routing and switching fundamentals, Layer‑3 concepts, and practical troubleshooting within complex customer environments.
Strong written and verbal communication skills, with the ability to explain complex technical concepts clearly to both technical and non‑technical audiences.
Demonstrated consultative skills, including asking thoughtful questions, clarifying ambiguous requirements, and surfacing unspoken needs and constraints during customer discovery.
Proficiency with Microsoft 365, including Visio, Teams, Outlook, and SharePoint.
Demonstrated ability to produce clear, professional technical documentation and block diagrams suitable for customer validation and internal execution.

Benefits

Comp & perks

Comprehensive Medical, dental, and vision coverage (employee and employer contributions apply)
Employee Assistance Program (EAP)
401k retirement savings plan
Fully remote work environment
Paid volunteer hours so you can support causes you care about.
Enjoy your birthday off – This is YOUR day!

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Hard Skills & Tools

Linuxnetworkingvideo workflowsencodingtranscodingtransport stream processingIPTV systemsCable headend systemsMPEG-2 Transport Streamsmultiplexing

Soft Skills

written communicationverbal communicationconsultative skillsproblem-solvingcustomer engagementtechnical discoverysolution designdocumentation skillscollaborationindependent operation