WISI Group

Sales Support Representative

WISI Group

full-time

Posted on:

Location Type: Hybrid

Location: Pitt Meadows • Canada

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About the role

  • The Sales Support Representative plays a critical role in supporting sales execution, customer engagement, and operational efficiency across the sales organization.
  • Increase engagement with assigned accounts through proactive outreach and scheduled interactions.
  • Schedule meetings for sales representatives to engage with inactive accounts, including product update presentations and account review meetings.
  • Proactively reduce customer churn by communicating firmware updates and coordinating customer training sessions.
  • Maintain accurate and up-to-date customer and contact data in HubSpot.
  • Prepare and issue quotes and manage deals in HubSpot.
  • Manage the end-to-end product evaluation lifecycle and collaborate with Solutions Architects.
  • Act as the in-office point of contact for the sales team and contribute to continuous improvement of sales support processes.

Requirements

  • Strong written and verbal communication skills, with the ability to engage customers, sales colleagues, and internal teams clearly and professionally.
  • Ability to explain value propositions and product benefits confidently and appropriately for different audiences.
  • Positive, collaborative approach to working with customers and colleagues, even in fast-paced or high-pressure situations.
  • Ability to assess customer situations, identify patterns or opportunities, and support practical solutions.
  • Comfortable interpreting information and escalating issues appropriately.
  • High level of accuracy in CRM data, quotes, orders, and evaluation tracking.
  • Strong ability to prioritize tasks, manage multiple activities, and meet deadlines.
  • Understanding of sales processes, customer journeys, and engagement strategies.
  • Ability to leverage CRM tools (HubSpot) to support relationship management and sales execution.
  • Proficient with CRM systems (HubSpot) and sales operations tools (e.g. NetSuite), or able to learn them quickly.
  • Demonstrates curiosity and interest in technology, products, and solutions, and how they solve customer challenges.
  • Open to adopting approved, compliant AI tools to improve productivity, efficiency, and quality of work.
  • Willing to learn and apply new tools and processes in alignment with company policies and governance standards.
  • Demonstrates interest in developing toward a future sales or account-focused role.
Benefits
  • Comprehensive Benefits: We offer competitive salaries, a comprehensive benefits package including health, dental, and vision coverage, and an Employee and Family Assistance Program to support the wellbeing of you and your family.
  • Additional health and wellness support through a health & wellness spending account to put your dollars where you need it most.
  • RRSP matching program - we invest in your future.
  • Paid volunteer hours to support causes you care about.
  • Enjoy your birthday off—because it’s your day.
  • Join a team of talented, driven, fun, and supportive colleagues.
  • Annual All Hands Event: Each year, we bring together our global team (employees and owners) for several days of learning, collaboration, and team building.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM data managementquote preparationsales process understandingcustomer journey assessmentevaluation tracking
Soft Skills
written communicationverbal communicationcollaborationproblem-solvingtask prioritizationtime managementcustomer engagementadaptabilitycuriosity