Wisconsin Oven

System Administrator

• Installs, modifies, and makes minor repairs to personal computer hardware and software systems
• Provides technical assistance and training to system users
• Inspects personal computer equipment and reads Helpdesk ticket for user requirements to prepare PC for delivery
• Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, network equipment, etc.
• Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
• Enters commands and observes system functions to verify correct system operation.
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Instructs users in use of hardware and software.
• Recommends or performs minor remedial actions to correct problems.
• Coordinates activities with help desk, network services, or other information systems groups.
• Assists in upgrading network hardware and software components as required.
• Provides updates, status, and completion information to Director of IT, IT Help Desk System and/or users, via chat, email, or in-person communication.
• Replaces defective or inadequate software packages.

IT Systems Administrator