Wiremind

Customer Success Manager – Internship

Wiremind

internship

Posted on:

Location Type: Hybrid

Location: Paris • France

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Job Level

Entry Level

About the role

  • First-level support: respond to incoming requests from our partner clubs (questions, issues, support requests).
  • Triage and resolution: analyze requests, resolve straightforward issues, and escalate to Product or Development teams when necessary.
  • Client communication: provide clear, timely, and professional follow-up with clubs.
  • Voice of the customer: collect feedback, identify friction points, and relay recurring needs to internal teams.
  • Documentation: contribute to improving the knowledge base (FAQs, user guides).
  • Improvement of internal processes: activity tracking and automation.

Requirements

  • Currently enrolled in a business school, engineering school, university, or equivalent.
  • Excellent written and verbal communication skills in French; English is a plus.
  • Strong customer service orientation and good listening skills.
  • Analytical mindset, attention to detail, organized, and able to work independently.
  • Interest in technology and sports.
  • Proficiency with office tools (Notion, Slack, Excel / Google Sheets).
  • Comfortable with CRM, ticketing, or support tools (HubSpot, Front, etc.) or willingness to learn.
  • Ability to work in a team within a dynamic environment.
Benefits
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceanalytical mindsetattention to detailactivity trackingautomation
Soft Skills
written communicationverbal communicationlistening skillsorganizational skillsindependent workteamwork