Customer Success Manager – SMB, Mid Market
Wire
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • Germany
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About the role
- Guide new customers through the onboarding process in a structured way
- Own a customer portfolio across the SMB, Mid-Market and Corporate segments
- Analyze usage data and customer feedback
- Build long-term relationships with diverse stakeholders
- Proactively identify opportunities to expand collaboration
- Manage contract renewals independently
- Ensure customers recognize the value and continually expand their use of the product
- Work closely with Sales, Marketing, Product and Support
Requirements
- At least 3 years in Customer Success or Account Management
- Experience in supporting and growing existing customers
- Structured way of working across the customer lifecycle
- Experience in a dynamic start-up or scale-up environment
- Strong communicator and empathetic
- Ability to convey complex or technical topics in an understandable way
- Strong growth mindset
- Fluent English and native-level German
Benefits
- 30 days of annual leave to support your recovery and a healthy work–life balance
- Attractive compensation package including a bonus structure
- Annual training budget and access to high-quality learning resources
- Modern office in the heart of Berlin with hybrid options for maximum flexibility
- Urban Sports Club membership to support health and well-being
- Daily breakfast, fresh fruit, snacks, soft drinks and premium coffee in the office
- An open, diverse team that values collaboration, trust and equality
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong communicatorempatheticability to convey complex topicsstrong growth mindset