Winsupply

Customer Care Specialist

Winsupply

full-time

Posted on:

Location Type: Hybrid

Location: Peachtree City • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Delight customers by answering and resolving customer questions via phone and/or digital channels.
  • Provide prompt product support to consumers and answer general inquiries about registration, warranty, or product issues.
  • Process orders and/or log problem incidents using desktop tools.
  • Apply Rinnai’s “world class” customer service philosophy to our indirect customer base.
  • Identify and handle the indirect consumer / customer inquiries via telephone, email or any other form of communication, completely, timely and accurately.
  • Support Consumer-resolvable technical issues on Rinnai products; refer customers to Service providers within the PRO network.
  • Provide proper documentation of consumer / customer inquiries within Rinnai’s established tracking system.

Requirements

  • High school diploma or equivalent required.
  • 3 + years' experience demonstrated strong customer service skills.
  • Proven experience and knowledge effectively servicing customer base in multi-channeled working environment.
  • Customer Resolution Techniques to successfully complete customer situations.
  • Intermediate computer skills with MS Office experience to be proficient.
  • Confident, professional, courteous telephone techniques.
  • Excellent verbal and written communication skills to deliver and interpret information exchange most concisely.
  • Efficient time management skills, with the ability to listen and follow through with appropriate action.
  • Comfortable with sales techniques to present value-added services to customers.
Benefits
  • Best-in-class health benefit programs that provide eligibility on 1st day of employment.
  • 401k match.
  • Paid Volunteer Community Service Day.
  • Medical, Dental, Vision, and Prescription Flexible Spending Account (FSA) options for Medical and Dependent Care.
  • Paid Time Off (PTO).
  • Floating Holidays (FH).
  • Paid Holidays.
  • Company Paid Life Insurance.
  • Voluntary Life Insurance.
  • Short- and Long-Term Disability.
  • Professional Development.
  • Tuition Reimbursement.
  • Annual Incentive Plan (AIP).
  • Referral Bonuses.
  • Tobacco and Drug-Free Campuses.
  • Employee, family, and friend’s discount.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicecustomer resolution techniquesintermediate computer skillsMS Office
Soft skills
verbal communicationwritten communicationtime managementcourteous telephone techniqueslistening skills
Certifications
high school diploma or equivalent