Warranty, Quality Reporting Administrator
Winsupply
full-time
Posted on:
Location Type: Office
Location: Peachtree City • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Effectively and accurately administrate the processing of warranty parts and labor claims per terms of the Rinnai warranty provided on Rinnai and OEM various product lines.
- Research and provide resolution to all disputed processed claim inquiries.
- Development of necessary reports/information to assist in control of warranty expense through the identification of significant drivers of service calls and/or component part replacements.
- Process warranty parts and labor claims ensuring credits/payments are within established Rinnai warranty policies.
- Research and settle disputes with service providers related to rejected claims or on inaccurate, unreasonable, or unsubstantiated charges on processed claims.
- Development/preparation/distribution of warranty reports which identify top expense drivers, allowing Rinnai leadership to control warranty expense through product quality improvements or policy changes.
- Coordination of all Authorized Service Provider information and timely and effective communication to all ASP’s as related to distribution of material, Tech Bulletins, letters of termination, etc.
- Maintain detailed and current knowledge of the Company’s products and warranties.
- Other duties and responsibilities as required.
Requirements
- High School degree or equivalent required.
- One year of warranty administration or repair parts/service-related experience preferred
- Attention to detail and follow through on all issues
- Honesty and integrity
- Team player: ability to work with others at all levels
- Patience and ability to show empathy to customer needs
- Working knowledge of all Microsoft Office products as well as Crystal Reports
Benefits
- Medical, Dental, Vision, and Prescription
- Flexible Spending Account (FSA) options for Medical and Dependent Care
- Paid Time Off (PTO), Floating Holidays (FH)
- Paid Holidays
- 401(k) Plan with Company Match
- Company Paid Life Insurance
- Voluntary Life Insurance
- Short- and Long-Term Disability
- Professional Development
- Tuition Reimbursement
- Annual Incentive Plan (AIP)
- Referral Bonuses
- Paid Volunteer Community Service Day
- Tobacco and Drug-Free Campuses
- Employee, family, and friend’s discount
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
warranty administrationclaims processingreport developmentdispute resolutionexpense controlservice call analysisproduct quality improvement
Soft skills
attention to detailhonestyintegrityteam playerpatienceempathy
Certifications
High School degree or equivalent