Call Center Representative

• Create initiatives aimed at maximizing results, for example determining a customer's specific overdue bracket in a given region where commission rates are higher.
• Develop strategies focused on optimizing company revenue and oversee the assistant in system configuration to ensure strategies are implemented.
• Provide strategies to minimize financial impacts for both the company and the customer.
• Develop billing strategies and competitive rankings among competitors/advisory firms using the PDCA (Plan/Do/Check/Action) methodology.
• Define and monitor dialing strategies for the outbound operations under your responsibility, producing statistical studies of the data collected from the dialers used by the company in order to maximize and enhance sales strategies.
• Disseminate proven methodologies in process redesign to increase operational efficiency and business performance across operations.
• Monitor the performance of the operation's key processes and develop market segmentation strategies based on target audiences.
• Prepare analytical studies of databases (mailings) with a focus on CRM and campaign effectiveness.
• Manage data and information to measure the efficiency of actions applied in operations within the PDCA (Plan/Do/Check/Action) strategy.
• Verify and confirm receipt of campaign/data loads by the client and interact with operations to request strategy changes.
• Present management results and reports.
• Monitor KPIs with a results-oriented focus.

Senior Strategic Planning Analyst – Contact Center

Customer Service Agent – 6H I, Temporary

Agente de Atendimento Bilíngue, Inglês e Espanhol