Answer high-volume inbound phone calls and serve as the first point of contact for patients
Verify patient insurance information accurately and efficiently
Route calls appropriately and handle patient inquiries based on their needs
Communicate clearly and professionally with patients, parents, and internal team members
Coordinate with the internal team to ensure calls and requests are handled correctly
Document and manage patient information using practice management systems (Dentrix)
Maintain HIPAA compliance and ensure confidentiality of patient information at all times
Support administrative front desk tasks as needed

Requirements

Strong English communication skills
At least 1 year of relevant healthcare or dental industry experience is required; a medical or healthcare background is preferred
Proven experience handling high-volume inbound calls in a healthcare or dental setting. Must have strong phone presence and patient facing communication skills
Experience with insurance verification and the ability to explain insurance-related information clearly and accurately
Experience supporting US-based healthcare practices is a plus
Strong understanding of HIPAA compliance
Familiarity with dental terminology is a plus
Ability to follow structured workflows, instructions, and internal processes
Must be comfortable with direct daily coaching and feedback
Tools & Systems
Experience using Dentrix or similar practice management systems
Familiarity with VoIP and phone systems (e.g., Weave)
Comfortable using messaging and video conferencing tools
Basic requirements
Must be proficient in speaking and writing English very clearly
Must have relevant work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)
Technical requirements
Device: Reliable laptop or desktop computer.
Internet: High-speed connection (minimum 10 Mbps).
Audio: Noise-canceling headset.
Video: Webcam for virtual meetings.
Workspace: Quiet, professional environment.

Benefits

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

insurance verificationpatient information managementHIPAA compliancedental terminologyhigh-volume inbound callsstructured workflowscommunication skills

Soft Skills

strong English communicationpatient facing communicationability to follow instructionscomfort with coaching and feedback

Certifications

NBI clearanceLocal Police Clearance