Answer inbound patient calls and take messages when necessary
Schedule patient appointments for both in-person and telehealth visits
Send appointment reminders and follow up with patients to reduce no-shows
Assist patients with prescription-related inquiries and pharmacy communication
Process insurance authorizations and medication authorization requests
Review incoming e-faxes and identify reports requiring follow-up
Follow up with patients regarding test results such as MRI, imaging, or lab reports
Schedule follow-up appointments when necessary
Assist with general administrative tasks and patient coordination

Requirements

Strong reliability and work ethic
Ability to receive feedback and adjust quickly to new workflows
Professional communication skills when interacting with patients
Strong attention to detail and organizational skills
Ability to multitask and manage a high volume of administrative tasks
Ability to work independently with minimal supervision
Trustworthiness and transparency in task completion
Experience working with U.S. healthcare systems or EHR platforms is preferred.
Relevant Professional ExperienceCandidates with experience in the following roles are strongly preferred:
Medical Receptionist
Medical Administrative Assistant
Patient Care Coordinator
Healthcare Administrative Assistant
Similar healthcare support roles
Systems & Tools Experience (Preferred)Experience with the following systems is a strong advantage:
Elation Health (highly preferred)
MDLand
VoIP phone systems
eFax systems
Basic requirements
Must be proficient in speaking and writing English very clearly
Must have relevant work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)

Benefits

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

scheduling appointmentsinsurance authorizationsmedication authorizationpatient coordinatione-fax managementtest result follow-uptelehealth visitsprescription inquiriesadministrative tasksmultitasking

Soft Skills

reliabilitywork ethicprofessional communicationattention to detailorganizational skillsability to receive feedbackindependencetrustworthinesstransparencyadaptability

Certifications

NBI clearanceLocal Police Clearance