Winning Assistants LLC

Medical Virtual Assistant

Winning Assistants LLC

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Salary

💰 $6 - $7 per hour

Job Level

Junior

About the role

  • Track incoming patient calls and maintain organized records of patient calls and insurance information.
  • Document patient insurance details and maintain accurate tracking records to support patient follow-ups and clinic coordination.
  • Communicate with insurance companies regarding coverage, claims, and authorization requirements.
  • Process insurance claims, assist with prior authorizations, and apply medical coding (ICD-10, CPT, HCPCS) to support accurate claim submission.
  • Assist with credentialing-related documentation and insurance requirements when needed.
  • Handle patient phone calls, intake, and general inquiries.
  • Schedule, confirm, and follow up on patient appointments to support clinic operations.
  • Maintain and update patient records in compliance with healthcare regulations and confidentiality standards.
  • Provide general administrative support including document processing, patient correspondence, and coordination related to scheduling and pre-authorizations.
  • Provide billing support, including generating invoices and responding to billing inquiries.
  • Assist with remote patient monitoring by tracking patient health data and coordinating with healthcare providers.
  • Schedule interviews for Indeed candidates and coordinate availability between hiring managers and applicants.
  • Maintain and update supervision tracking spreadsheets to ensure accurate and organized records.

Requirements

  • At least 1 year of experience in a similar role (Medical Receptionist, Billing Specialist, Patient Coordinator, or Medical Administrative Assistant).
  • Knowledge of medical billing, insurance verification, and claims processing.
  • Experience communicating with insurance providers regarding claims, coverage, or authorization requests.
  • Familiarity with credentialing processes and prior authorization procedures.
  • Experience using TheraBill and Catalyst or similar electronic medical records (EMR) systems and healthcare documentation tools.
  • Familiarity with medical coding standards (ICD-10, CPT, HCPCS).
  • Strong English communication and organizational skills with attention to detail.
  • Ability to handle patient-sensitive information with confidentiality and professionalism.
  • Experience with remote patient monitoring or healthcare coordination is an advantage.
  • Basic requirements
  • Must be proficient in speaking and writing English very clearly
  • Must have relevant work experience
  • Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
  • Must be available for video meetings with your camera on (when needed)
  • Technical requirements
  • Device: Reliable laptop or desktop computer.
  • Internet: High-speed connection (minimum 10 Mbps).
  • Audio: Noise-canceling headset.
  • Video: Webcam for virtual meetings.
  • Workspace: Quiet, professional environment.
Benefits
  • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
  • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
  • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
  • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
  • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
  • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
  • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
  • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical billinginsurance verificationclaims processingmedical codingICD-10CPTHCPCScredentialingprior authorizationremote patient monitoring
Soft Skills
communicationorganizational skillsattention to detailconfidentialityprofessionalism
Certifications
NBI clearanceLocal Police Clearance