Bilingual Healthcare Operations Coordinator – Spanish, English
Winning Assistants LLC
full-time
Posted on:
Location Type: Remote
Location: Philippines
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Salary
💰 $6 - $7 per hour
About the role
- Collect registration paperwork and insurance cards before visits to avoid delays
- Perform eligibility checking and insurance verification (training provided with biller)
- Collect telehealth copays prior to visits, with focus on improving collections
- Prepare patients for telehealth visits (basic intake readiness such as height, weight, documentation review)
- Review appointments in EHR and ensure lab results and documentation are ready
- Locate missing lab results and ensure visit readiness
- Clean and manage fax inbox and incoming faxes
- Handle prior authorizations for medications and referrals (growing demand area)
- Process and track referrals
- Confirm appointments and manage general patient communication
- Provide phone support and patient follow-up
- Conduct no-show follow-up and ensure every patient always has a next appointment scheduled
- Prevent administrative backlog and clean up workflow inefficiencies
Requirements
- Bilingual Spanish-English (required due to patient population)
- Prior healthcare administrative or patient coordination experience
- Experience using Tebra/Kareo and RingCentral
- Comfortable with fast-paced administrative and patient-facing communication
- Experience with eligibility checking and insurance verification
- Experience with prior authorizations and referrals (preferred)
- Strong work ethic and high accountability
- Honest and transparent about experience level
- Trainable and open to feedback
- Proactive, reliable, and able to work independently without micromanagement
- Strong communication skills to bridge distance between offsite team members
- Comfortable working full-time with productivity expectations, even when the provider is not present in clinic
- Must speak and write clear, professional English
- Must have relevant healthcare work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
eligibility checkinginsurance verificationprior authorizationsreferralspatient coordinationtelehealthdocumentation reviewworkflow managementcollections
Soft Skills
bilingual Spanish-Englishstrong work ethichigh accountabilityhonestytrainableproactivereliableindependent workstrong communication skills
Certifications
NBI clearanceLocal Police Clearance