System Event Manager
Wing
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Lead during cross-functional incidents - orchestrating response efforts, making decisive real-time decisions, and coordinating all necessary stakeholders to safely and efficiently resolve issues
- Manage first level investigation and triage of reported issues in order to determine the impacted systems and coordinate appropriate stakeholders to mitigate any effects
- Thoroughly and carefully document all response actions taken as well as basis for resolution via incident management tooling systems
- Document details, outcomes, and lessons learned from incidents and support documentation of standard solutions per engineering instruction for internal teams
- Recommend procedural improvements and features based on lessons learned from system events
- Assist in creating incident management policies, procedures, and other documentation
- Assist in establishing tooling requirements for incident management
- Assist in creating and delivering training materials for incident management processes to internal teams
- Support tracking and close out of incident investigations and reports
- Travel between Wing sites as needed
Requirements
- 3 - 6+ years of direct experience managing incidents, having served as an Incident Commander or lead responder for high-severity, cross-functional incidents within a complex operational environment.
- Bachelor's degree in a directly related field or equivalent practical experience
- Confident and sound decision-making abilities with strong and creative problem-solving skills
- Ability to monitor and take in multiple information streams while working in real-time, high-pressure environments
- Ability to communicate thoroughly, clearly, and concisely in these high-pressure environments.
- Providing accurate and concise updates to a wide audience of critical stakeholders
- Coordinating with technical, non-technical, operations, and regulatory affairs personnel
- Providing direction to engineering and operations personnel in fast-paced, high-stakes environments
- Ability to communicate with technical and non-technical stakeholders
- Ability to adjust to a changing environment, manage competing and rapidly shifting priorities and deadlines with a strong attention to detail
- Experience with program management, operations process development and emergency or incident response
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident managementtriageproblem-solvingprogram managementoperations process developmentemergency responsedocumentationtraining material creationstakeholder coordinationdecision-making
Soft Skills
communicationcreativityattention to detailadaptabilityleadershipreal-time decision-makingmulti-taskingcollaborationcritical thinkingtime management