Training Director
Wing Assistant
full-time
Posted on:
Location Type: Hybrid
Location: Taguig • 🇵🇭 Philippines
Visit company websiteJob Level
Lead
About the role
- Lead the strategic design, implementation, and continuous improvement of all training and development programs within the company.
- Ensure that Virtual Assistants (VAs), team leaders, and support staff are equipped with the knowledge, skills, and service mindset required to deliver world-class support to clients.
- Develop and execute a comprehensive training roadmap aligned with company goals and client requirements.
- Design onboarding, soft skills, communication, and client-specific technical training for new VAs.
- Create leadership and upskilling programs for tenured VAs, supervisors, and managers.
- Integrate competency-based learning frameworks to track and improve VA performance across departments.
- Oversee continuous learning initiatives, certifications, and refresher courses.
- Lead and mentor a team of Training Managers, Trainers, and Instructional Designers.
- Collaborate with Operations, Quality, Recruitment, and Client Success to identify training needs and performance gaps.
- Build a strong culture of feedback, learning innovation, and measurable impact.
- Oversee blended learning methods (e-learning, live sessions, simulations, coaching, and workshops).
- Evaluate and adopt LMS platforms, digital learning tools, and analytics to measure effectiveness.
- Ensure training programs are consistent across remote and international teams.
- Analyze post-training performance metrics and feedback to refine content.
- Partner with Quality and Operations to monitor post-training performance (AHT, QA scores, CSAT, etc.).
- Maintain training documentation and ensure compliance with company standards and client SLAs.
Requirements
- Bachelor’s degree in Education, Psychology, Business, or related field (Master’s preferred).
- 8+ years in Learning & Development, including at least 3 years in a senior leadership or Training Director role.
- Proven experience designing and scaling training programs for BPOs, outsourcing firms, or virtual assistant organizations.
- Strong understanding of remote workforce dynamics and virtual learning strategies.
- Exceptional leadership, communication, and stakeholder management skills.
- Proficiency with LMS, e-learning tools (e.g., Articulate, Rise, Canva, Captivate), and analytics platforms.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
training program designcompetency-based learningperformance metrics analysisonboarding trainingsoft skills trainingclient-specific technical trainingleadership program developmentupskilling programsblended learning methodsremote workforce dynamics
Soft skills
leadershipcommunicationstakeholder managementmentoringfeedback culturelearning innovationcollaborationorganizational skillsservice mindsetproblem-solving