SME Coach

Wing Assistant

Experienced SME Coach enhancing coaching excellence and supervisor development. Supporting underperforming supervisors with intensive coaching and structured follow-through to improve performance metrics.

Posted 6/29/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 ₱70,000 - ₱90,000 per monthWebsite

About the role

Key responsibilities & impact

Act as the subject-matter expert for coaching frameworks, methodologies, and best practices within Wing.
Partner with supervisors and managers in the bottom performance quartile, providing individualized coaching, shadowing, and skill reinforcement.
Conduct triads and live coaching observations, delivering constructive feedback and documenting behavioral improvements.
Ensure consistent execution of the PETI model across all coaching and performance management sessions.
Collaborate with Quality, Training, and Operations leadership to identify recurring supervisor performance gaps and design targeted interventions.
Review and analyze coaching logs, QA reports, and performance data to identify improvement opportunities and track progress.
Facilitate train-the-trainer sessions or calibration workshops to elevate coaching standards across teams.
Serve as a mentor and resource for coaches, QA specialists, and L&D facilitators seeking to enhance their own coaching capabilities.
Provide weekly and monthly reports summarizing impact, key observations, and actionable insights.

Requirements

What you’ll need

Minimum 5 years of experience in operations, training, or quality leadership, with at least 2 years focused on coaching enablement or supervisor development.
Demonstrated expertise in coaching frameworks, performance management, and adult learning principles.
Proven success working with underperforming teams or supervisors to drive measurable improvement.
Excellent communication, facilitation, and feedback delivery skills.
Strong analytical skills with the ability to interpret QA data, performance metrics, and qualitative insights.
Deep familiarity with Wing’s PETI model or similar structured coaching methodologies.
Empathetic, structured, and highly credible in handling both high-level leaders and developing supervisors.
Certification in coaching, leadership development, or performance consulting.
Experience in BPO, managed services, or remote workforce enablement.
Background in designing and evaluating leadership development or coaching curricula.
Ability to conduct triad observations, calibration sessions, and PETI model audits.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Wing Assistant Website LinkedIn All Job Openings 501 - 1000 employees 🤝 B2B ☁️ SaaS ⚡ Productivity 💰 $2.1M Seed Round on 2022-03 B2B
SaaS
Productivity Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time. SME Coach Job not on LinkedIn 🔥 57 minutes ago 🇵🇭 Philippines – Remote 💵 ₱70k - ₱90k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Coach Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Act as the subject-matter expert for coaching frameworks, methodologies, and best practices within Wing.
Partner with supervisors and managers in the bottom performance quartile, providing individualized coaching, shadowing, and skill reinforcement.
Conduct triads and live coaching observations, delivering constructive feedback and documenting behavioral improvements.
Ensure consistent execution of the PETI model across all coaching and performance management sessions.
Collaborate with Quality, Training, and Operations leadership to identify recurring supervisor performance gaps and design targeted interventions.
Review and analyze coaching logs, QA reports, and performance data to identify improvement opportunities and track progress.
Facilitate train-the-trainer sessions or calibration workshops to elevate coaching standards across teams.
Serve as a mentor and resource for coaches, QA specialists, and L&D facilitators seeking to enhance their own coaching capabilities.
Provide weekly and monthly reports summarizing impact, key observations, and actionable insights. 🎯 Requirements
Minimum 5 years of experience in operations, training, or quality leadership, with at least 2 years focused on coaching enablement or supervisor development.
Demonstrated expertise in coaching frameworks, performance management, and adult learning principles.
Proven success working with underperforming teams or supervisors to drive measurable improvement.
Excellent communication, facilitation, and feedback delivery skills.
Strong analytical skills with the ability to interpret QA data, performance metrics, and qualitative insights.
Deep familiarity with Wing’s PETI model or similar structured coaching methodologies.
Empathetic, structured, and highly credible in handling both high-level leaders and developing supervisors.
Certification in coaching, leadership development, or performance consulting.
Experience in BPO, managed services, or remote workforce enablement.
Background in designing and evaluating leadership development or coaching curricula.
Ability to conduct triad observations, calibration sessions, and PETI model audits. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Mentor – Performance Coach 🔥 7 hours ago PLACE 201 - 500 🏠 Real Estate ☁️ SaaS Website LinkedIn All Job Openings Mentor guiding virtual assistants at PLACE Real Estate, focusing on their success and well-being. Partnering with training teams to ensure VA performance and overall improvement. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior ✨ Coach 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Coaching EnablementPerformance Metrics InterpretationCurriculum DesignTriad ObservationsCalibration Sessions

Soft Skills

Excellent CommunicationFacilitation SkillsConstructive Feedback DeliveryEmpathyCredibility

Certifications

Coaching CertificationLeadership Development CertificationPerformance Consulting Certification