E-commerce Support – Automation Assistant

Wing Assistant

E-commerce Virtual Assistant managing orders and customer service across multiple platforms for European Leather Works. Responsibilities include customer support and workflow management in a remote setting.

Posted 6/8/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 ₱38,000 per monthWebsite

About the role

Key responsibilities & impact

Manage order processing and customer service across Amazon, Shopify, eBay, Michaels, Etsy, and Faire
Respond to customer inquiries and resolve order-related issues via email
Monitor and manage existing AI agents/automations, including handling workflow edge cases (training will be provided)
Coordinate daily communication and task updates through WhatsApp, Slack, and ClickUp

Requirements

What you’ll need

Experience managing multiple e-commerce marketplaces
Experience in customer service and order processing
Ability to manage communications and workflows across multiple tools
USB Headset with Noise Cancellation feature
Working Webcam
Computer with at least 1.8 GHz processor and at least 4GB RAM
Main Internet Service Speed: at least 25 Mbps cable connection
Backup Internet Service Speed: at least 10 Mbps

Benefits

Comp & perks

Performance Incentives
Job Security and Stability
Paid Training
Inclusive Culture
Upskilling Opportunities
100% Work-From-Home
Exceptionally Supportive Team
Opportunities for Career Growth
Fun Work Environment
Holiday & Overtime Pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order processingcustomer servicee-commerce management

Soft Skills

communicationproblem-solving