Customer Service Representative, HVAC Industry
Wing Assistant
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteSalary
💰 ₱27,500 - ₱30,000 per month
Job Level
Junior
About the role
- Answer phone calls, respond to emails, and manage ticketing
- Book appointments via CRM, dispatch technicians, and follow up with customers
- Pull permits, manage business licenses, create estimates/quotes, prepare job orders, track inventory, and coordinate vendors
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Ad hoc tasks
Requirements
- At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
- At least 1 year of proven experience in the HVAC industry.
- Excellent English communication skills, both written and verbal (at least B2 level)
- Excellent phone, email, and instant messaging communication skills
- Solid organizational and time management skills
- Tech savvy & familiar with current technologies
- Knowledge of online calendars and scheduling (e.g., Google Calendar)
- Proactive & confident with keen attention to details
- Able to work on a graveyard shift
Benefits
- Health Insurance (HMO)
- Performance Incentives
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday & Overtime Pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceticketing managementCRMpermit managementbusiness license managementestimate creationjob order preparationinventory trackingvendor coordination
Soft skills
communication skillsorganizational skillstime managementproactiveattention to detailcustomer engagementconfidence