Customer Success Manager

• CRM Management (GoHighLevel)
• Own and optimize the entire GoHighLevel setup
• Build and maintain automations, pipelines, forms, and workflows
• Diagnose and resolve CRM issues quickly
• Integrate GHL with calendars, funnels, email systems, and tracking tools
• Maintain accurate data hygiene and reporting
• Ensure a smooth, automated lead journey from first contact → sales → post-sale support
• Respond to incoming emails, DMs, and inquiries in real time
• Sort and prioritize leads (cold, warm, hot) and route qualified leads to the sales team
• Book calls directly on the sales team’s calendar
• Follow up consistently so no lead sits unanswered
• Update CRM with every interaction and keep statuses clean
• Provide calm, professional support to clients and direct them to the right internal teammate
• Help improve overall response speed and maintain a high-quality client experience

CRM & Administrative Operations Associate – GoHighLevel Specialist

Client Success Coordinator

Client Success Manager

Client Success Manager

Client Experience Manager