Wing Assistant

Client Success Support Specialist

Wing Assistant

full-time

Posted on:

Location Type: Hybrid

Location: Metro Manila • 🇵🇭 Philippines

Visit company website
✨ AI Apply
Apply

Salary

💰 ₱25,000 - ₱35,000 per month

Job Level

JuniorMid-Level

About the role

  • Serve as the first point of contact for general client inquiries via email, chat, and ticketing systems.
  • Draft and send routine updates, follow-ups, reminders, and documentation on behalf of the CSM.
  • Monitor client concerns and escalate high-priority issues to the assigned CSM.
  • Assist CSMs in maintaining accurate client records, service plans, and documentation in HubSpot, Wing App, and internal trackers.
  • Help process plan changes, free-trial activations, pause requests, or upgrades according to internal SOPs.
  • Ensure all client-facing documents and links provided are accurate and up-to-date.
  • Ensure client feedback on assigned VAs is properly logged and shared with Staffing and QA.
  • Coordinate simple requests with support teams—Staffing, Onboarding, Billing, HR, and Operations—under CSM guidance.
  • Track VA attendance notes, performance flags, and basic replacements workflow updates.
  • Monitor the shared inbox/ticketing system and triage cases according to urgency and department.
  • Identify recurring issues and flag them to the CSM for escalation or process improvement.
  • Follow SOPs for common requests (password resets, plan clarifications, billing questions, interview reminders, etc.).
  • Document client interactions, resolutions, and pending tasks.

Requirements

  • 1–2 years experience in Customer Support, Client Success, Admin Assistant, or similar roles.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Customer-first mindset with patience and problem-solving skills.
  • Proficiency in tools such as HubSpot, Stripe, Dialpad, etc

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
verbal communicationwritten communicationorganizational skillsmultitaskingcustomer-first mindsetpatienceproblem-solving