Associate Technical Consultant – ServiceNow ITOM Event Management

Windward Consulting

. Acquire ServiceNow ITOM Event Management Certified Implementation Specialist (CIS) certification.

Posted 4/21/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AzureERPJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Acquire ServiceNow ITOM Event Management Certified Implementation Specialist (CIS) certification.
Develop, and implement ServiceNow solutions—including custom applications, workflows, forms, UI policies, business rules, and integrations—ensuring alignment with business and technical requirements.
Configure and maintain ServiceNow ITOM applications, including Discovery, Service Mapping and Event Management following best practices for maintainability and performance.
Collaborate with stakeholders and Business Analysts to translate business needs into technical specifications and lead technical workshops to review design, architecture, and configuration approaches.
Support end-to-end project delivery including testing, deployment, troubleshooting, root cause analysis, and system optimization.
Develop and support integrations with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) using REST, SOAP, APIs, and IntegrationHub, ensuring secure data exchange.

Requirements

What you’ll need

Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field.
Knowledge of JavaScript, HTML/CSS, and some exposure to ServiceNow Flow Designer, IntegrationHub, Glide API and Service Portal development.
Familiarity with Agile delivery (Scrum or SAFe).
Understanding enterprise service management practices.
Excellent problem-solving and debugging skills.
Strong communication and presentation abilities.
Proven experience delivering on at least one ServiceNow Event Management implementation.
Experience with at least one Event Management application in an enterprise environment.
Experience performing event correlation activities, alert grouping, and root cause analysis.
Experience with threshold design and implementation into event generation.
Preferred Certification: ServiceNow Certified Implementation Specialist – Event Management, ServiceNow Certified Application Developer (CAD), ITIL v3 or v4 Certification, CompTIA Security+ CE (or equivalent) is a bonus

Benefits

Comp & perks

Medical
Dental
Vision
Flexible Spending Accounts
Short Term Disability
Long Term Disability
Life Insurance and AD&D
Option to purchase additional Life Insurance and AD&D
Paid Time Off
Personal Leave
Holidays
401(k) plan with company match
Work/life balance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowJavaScriptHTMLCSSRESTSOAPIntegrationHubGlide APIService Portalevent correlation

Soft Skills

problem-solvingdebuggingcommunicationpresentationcollaboration

Certifications

ServiceNow ITOM Event Management Certified Implementation SpecialistServiceNow Certified Implementation Specialist – Event ManagementServiceNow Certified Application DeveloperITIL v3ITIL v4CompTIA Security+ CE