Associate Business Analyst, ServiceNow SPM

Windward Consulting

Associate ServiceNow Business Analyst for Windward Consulting supporting implementation and adoption of ServiceNow applications across customer organizations.

Posted 4/13/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ITSMPMPServiceNow

About the role

Key responsibilities & impact

Acquire ServiceNow SPM Certified Implementation Specialist (CIS) certification.
Support workshops, interviews, and process mapping sessions to capture as-is and to-be workflows.
Support documentation of functional and non-functional requirements for ServiceNow implementations.
Translate business needs into clear, actionable user stories and acceptance criteria.
Partner with ServiceNow developers, architects, and platform owners to translate requirements into configuration, workflows, and automation.
Participate in sprint planning, backlog grooming, and UAT cycles within an Agile or hybrid delivery framework.
Define and execute test cases; coordinate user acceptance testing and issue resolution.
Configure solutions within the ServiceNow SPM suite, including Demand Management, Project Portfolio Management, Resource Management, and Agile Development.
Contribute to process documentation, training materials, and continuous improvement initiatives.
Support Agile, Waterfall, and Hybrid development methodologies across diverse client environments.
Provide project updates, status reports, and documentation for decision-making and governance.
Conduct training sessions and create user guides as needed.

Requirements

What you’ll need

Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field
Project management and/or business process experience in a business context
Familiarity with Agile, Waterfall, and Hybrid development methodologies
Strong analytical and problem-solving skills with attention to detail.
Excellent communication, facilitation, and stakeholder management skills.
ServiceNow Certified System Administrator (Required)
Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) (Preferred)
1-2 years of business analysis experience, with 1+ year focused on ServiceNow implementations.
Demonstrated experience in requirements gathering, process design, and user story creation in an Agile environment.
Familiarity with ServiceNow data structures, tables, and workflows
Experience with SPM and one or more additional ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, ITBM, SPM, or custom applications).
PMI Project Management Professional (PMP) certification (Preferred)

Benefits

Comp & perks

Medical
Dental
Vision
Flexible Spending Accounts
Short Term Disability
Long Term Disability
Life Insurance and AD&D
Option to purchase additional Life Insurance and AD&D
Paid Time Off
Personal Leave
Holidays
401(k) plan with company match
Work/life balance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowAgile developmentWaterfall developmentHybrid developmentRequirements gatheringProcess designUser story creationTest case definitionConfigurationAutomation

Soft Skills

Analytical skillsProblem-solving skillsAttention to detailCommunication skillsFacilitation skillsStakeholder management

Certifications

ServiceNow Certified System AdministratorCertified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)PMI Project Management Professional (PMP)