Associate Business Analyst, ServiceNow SPM
Windward Consulting
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Acquire ServiceNow SPM Certified Implementation Specialist (CIS) certification.
- Support workshops, interviews, and process mapping sessions to capture as-is and to-be workflows.
- Support documentation of functional and non-functional requirements for ServiceNow implementations.
- Translate business needs into clear, actionable user stories and acceptance criteria.
- Partner with ServiceNow developers, architects, and platform owners to translate requirements into configuration, workflows, and automation.
- Participate in sprint planning, backlog grooming, and UAT cycles within an Agile or hybrid delivery framework.
- Define and execute test cases; coordinate user acceptance testing and issue resolution.
- Configure solutions within the ServiceNow SPM suite, including Demand Management, Project Portfolio Management, Resource Management, and Agile Development.
- Contribute to process documentation, training materials, and continuous improvement initiatives.
- Support Agile, Waterfall, and Hybrid development methodologies across diverse client environments.
- Provide project updates, status reports, and documentation for decision-making and governance.
- Conduct training sessions and create user guides as needed.
Requirements
- Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field
- Project management and/or business process experience in a business context
- Familiarity with Agile, Waterfall, and Hybrid development methodologies
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication, facilitation, and stakeholder management skills.
- ServiceNow Certified System Administrator (Required)
- Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) (Preferred)
- 1-2 years of business analysis experience, with 1+ year focused on ServiceNow implementations.
- Demonstrated experience in requirements gathering, process design, and user story creation in an Agile environment.
- Familiarity with ServiceNow data structures, tables, and workflows
- Experience with SPM and one or more additional ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, ITBM, SPM, or custom applications).
- PMI Project Management Professional (PMP) certification (Preferred)
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- Short Term Disability
- Long Term Disability
- Life Insurance and AD&D
- Option to purchase additional Life Insurance and AD&D
- Paid Time Off
- Personal Leave
- Holidays
- 401(k) plan with company match
- Work/life balance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowAgile developmentWaterfall developmentHybrid developmentRequirements gatheringProcess designUser story creationTest case definitionConfigurationAutomation
Soft Skills
Analytical skillsProblem-solving skillsAttention to detailCommunication skillsFacilitation skillsStakeholder management
Certifications
ServiceNow Certified System AdministratorCertified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)PMI Project Management Professional (PMP)