Windsor Communities

Business Analyst

Windsor Communities

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $75,000 - $88,000 per year

Job Level

Mid-LevelSenior

About the role

  • The Business Analyst fulfills program administrative, planning, implementation, and optimization responsibilities impacting operations.
  • Supports implementation of new property technologies, upgrades, and processes; may develop and deliver training solutions for systems and processes.
  • Leverages autonomy, property level experience, systems knowledge, and creative skills to enhance the overall effectiveness of the program, with a focus on improving the end user experience.
  • Embraces our company values of accountability, inclusiveness, energizing and courageousness.
  • Provide support for operations-specific systems applications and products.
  • Act as a liaison between end users/property teams and program teams.
  • Assist with collection of property-specific details and complete data entry as required for implementations.
  • Assist with implementation verification, testing, and documentation of new processes, programs, services, and technologies.
  • Maintain and monitor end user communication channels regularly.
  • Seek and share solutions that will empower end users to solve issues through weekly updates.
  • Coordination of property requests and questions to ensure they are routed to the correct team for resolution.
  • Identify and escalate support issues within vendor support hierarchy or within business team as necessary.
  • Participate in the onboarding of operations programs with new property acquisitions.
  • Communicate to business stakeholders' new product features and changes.
  • Review, Analyze and evaluate user needs to assist with program and process solutions that support overall business strategies.
  • Perform regular analysis of identified KPIs to ensure data integrity.
  • Identify inefficiencies as well as opportunities for improvement as they relate to program processes and workflows.
  • Assist with resolution of end user difficulties and determine the technical and operational feasibility of the solutions.
  • Contribute to the development of training solutions based on end user feedback.
  • Assist L&D with producing program related training materials as needed and at times assist with leading training on program topics on an as needed basis.
  • Travel (20%) may be required for support and training of all residential sites and regional staff.

Requirements

  • Bachelor's degree (B. A.) from four-year college or university; or six to ten years related experience and/or training; or equivalent combination of education and experience
  • Experience working in a real estate environment is preferred
  • Experience with property management software
  • Knowledge of Funnel CRM, Yardi, SharePoint and Microsoft Office
  • General understanding of database management