Operations Manager
Window Nation
full-time
Posted on:
Location Type: Office
Location: Grand Rapids • Missouri • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
About the role
- Develop and manage the branch operational plan that meets the company’s goals and objectives.
- Deliver on branch margin and profitability targets; recommend, implement, and monitor actions to increase revenue generation and profitability
- Recruit, onboard, and manage employees; maintainappropriate staff levels based on pipeline indicators
- Maintain positive customer relationships; identify, monitor, and manage customer service standards
- Collaborate with the regional team to identify, develop, and implement best practices and SOPs
Requirements
- High school diploma, GED, or equivalent education
- 7+ years of experience in operations, production, manufacturing, logistics, distribution, or a related industry
- 4+ years of progressive leadership or management experience, with proven ability to lead teams and drive results
- Valid driver’s license with a driving record that meets company insurance standards
- Background in service and installation operations management within the home improvement, construction, remodeling, or similar industries (preferred)
- Bachelor’s degree in business, operations or construction management, or related field (preferred)
- Ability to accurately measure and determine installation requirements for windows, doors, and other home improvement products (preferred)
- Knowledge of building codes, construction techniques, safety standards, and compliance requirements (preferred)
- Previous experience recruiting, managing, and onboarding independent contractors or installation crews (preferred)
- Ability to manage branch financials, including budgeting, P&L oversight, and cost control (preferred)
- Advanced proficiency level in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook, etc.) (preferred)
- High level proficiency with CRM systems; experience with Salesforce or Microsoft Dynamics is a plus (preferred)
- Strong analytical and results-oriented mindset with the ability to interpret data, identify trends, and translate insights into actions (preferred)
Benefits
- Competitive pay and performance-based bonus opportunities
- Full benefits package including medical, dental, vision, life, and 401(k) retirement options
- Paid time off
- Growth opportunities within a rapidly expanding company
- A supportive team culture where your contributions matter and craftsmanship is celebrated
- Training to help you succeed from Day One
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations managementfinancial managementbudgetingP&L oversightcost controlinstallation requirements measurementbuilding codes knowledgeconstruction techniquessafety standardscompliance requirements
Soft skills
leadershipteam managementcustomer relationship managementanalytical mindsetresults-orientedcommunicationcollaborationproblem-solvingrecruitmentonboarding
Certifications
high school diplomaGEDvalid driver’s license