Windfall

Senior Implementation Specialist

Windfall

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $130,000 - $150,000 per year

Job Level

Senior

Tech Stack

SQL

About the role

  • Accountable for the technical implementation of Windfall's solutions for customers, specifically with regards to data and applications
  • Maintain a deep understanding of Windfall's solutions and how they can be applied to meet customers' needs
  • Act as a subject matter expert, providing technical guidance and support to customers and internal teams
  • Develop application training and content for customers
  • Collaborate with Product leadership to build implementation processes into the Windfall application
  • Stay up-to-date with industry trends and advancements in SaaS and DaaS technology
  • Work closely with the Customer Success team to ensure customers hit the ground running and achieve success using Windfall's products
  • Conduct customer data analysis to better understand customer needs and inform implementation strategies
  • Configure and run initial attribution based on knowledge of customer data and KPIs
  • Resolve data and technical issues during the onboarding process
  • Report into the Solutions Engineering team and collaborate cross-functionally with Customer Success and Product

Requirements

  • Bachelors in a technical discipline (Computer Science, Technology, Engineering, Math) or another quantitative field
  • 3-5 years in an external client-facing role (e.g., consulting, finance, sales, etc.), great EQ is essential
  • Scrappiness; ability to find answers with limited guidance
  • Basic computer science skills or interest in self-learning
  • Command-Line and SQL proficiency will jumpstart your time to value
  • Great communication skills internally and externally; prompt response and action
  • Comfortable working with executive-level stakeholders and experienced product leaders
  • Startup personality: smart, ethical, friendly, cross-functional, hardworking, and proactive
  • Willingness and desire to learn and adopt new technical and non-technical skills
  • Ability to work in ambiguous environments with little direction
  • Technical experience with analytical tools, methodologies, and design
  • Preferred: Previous experience in the Martech/Adtech ecosystem
  • Preferred: Experience with target verticals (financial services, retail, travel/hospitality)