Implementation Consultant, Legal AI Solutions
Thomson Reuters
Senior Implementation Specialist
Windfall
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $150,000 per year
Job Level
Senior
Tech Stack
SQL
About the role
- Accountable for the technical implementation of Windfall's solutions for customers, specifically with regards to data and applications
- Maintain a deep understanding of Windfall's solutions and how they can be applied to meet customers' needs
- Act as a subject matter expert, providing technical guidance and support to customers and internal teams
- Develop application training and content for customers
- Collaborate with Product leadership to build implementation processes into the Windfall application
- Stay up-to-date with industry trends and advancements in SaaS and DaaS technology
- Work closely with the Customer Success team to ensure customers hit the ground running and achieve success using Windfall's products
- Conduct customer data analysis to better understand customer needs and inform implementation strategies
- Configure and run initial attribution based on knowledge of customer data and KPIs
- Resolve data and technical issues during the onboarding process
- Report into the Solutions Engineering team and collaborate cross-functionally with Customer Success and Product
Requirements
- Bachelors in a technical discipline (Computer Science, Technology, Engineering, Math) or another quantitative field
- 3-5 years in an external client-facing role (e.g., consulting, finance, sales, etc.), great EQ is essential
- Scrappiness; ability to find answers with limited guidance
- Basic computer science skills or interest in self-learning
- Command-Line and SQL proficiency will jumpstart your time to value
- Great communication skills internally and externally; prompt response and action
- Comfortable working with executive-level stakeholders and experienced product leaders
- Startup personality: smart, ethical, friendly, cross-functional, hardworking, and proactive
- Willingness and desire to learn and adopt new technical and non-technical skills
- Ability to work in ambiguous environments with little direction
- Technical experience with analytical tools, methodologies, and design
- Preferred: Previous experience in the Martech/Adtech ecosystem
- Preferred: Experience with target verticals (financial services, retail, travel/hospitality)
