Customer Success Specialist

Windcave

Customer Success Specialist growing and supporting existing payment technology accounts for Windcave in Auckland. Upselling services, educating customers, and collaborating with sales and cross-functional teams.

Posted 8/15/2026full-timeAuckland • 🇳🇿 New ZealandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and relationship-building skills while effectively managing field sales and collaborating with cross-functional teams. Possesses intermediate knowledge of Microsoft Office tools and a keen interest in the payment and finance technology sector.

Highest-signal resume keywords

Excellent Written CommunicationExcellent Verbal CommunicationOrganisational SkillsRelationship-Building SkillsIntermediate Microsoft Office Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Motivation to Achieve GoalsEnthusiasm for High-Growth EnvironmentsFlexibility to Manage Sales

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointCRM

Industry Keywords

Payment TechnologyFinance TechnologyPayments Industry AwarenessCross-SellingUpselling

About the role

Key responsibilities & impact

Provide responsive assistance on commercial queries
Inform and educate customers about products and features
Upsell/cross-sell new services to existing customers
Support and collaborate with cross-functional teams
Regularly report on key accomplishments
Monitor key metrics to identify areas for improvement
Grow and support existing accounts
Manage field sales while working with the internal team

Requirements

What you’ll need

Entry-level candidates and recent graduates welcome
Interest in the payment/finance technology sector
Enthusiasm for representing a high-growth, market-leading organisation
Motivation to achieve goals
Excellent written and verbal communication skills
Organisational skills and flexibility to manage field sales and work with the internal team
Strong communication and relationship-building skills
Intermediate knowledge of Microsoft Office tools, including Word, Excel, CRM, and PowerPoint
Awareness of payments industry and trends beneficial

Benefits

Comp & perks

Competitive salary
Hybrid work
Discounted health insurance (depending upon eligibility)
A supportive and inclusive environment
Career development, learning, and long-term career opportunities
Exciting and challenging projects
On going training and support