Merchant Services Analyst

Windcave

Merchant Services Analyst providing customer due diligence and managing acquiring services at Windcave. Responsible for application decisions, issue resolution, and stakeholder relationships in payment technology.

Posted 7/30/2026full-timeOntario • 🇨🇦 CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer due diligence and merchant application processing, with a strong focus on risk assessment and compliance. Proficient in building relationships with stakeholders and providing analytical support for credit and merchant services.

Highest-signal resume keywords

Customer Due Diligence (CDD)Credit/Merchant Services ExperienceAnalytical SkillsCommunication SkillsAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Credit ChecksQuality AnalysisRisk AssessmentCompliance AdherenceSettlement ProcessesCharge-Back ProcessesCustom ReportingApplication Processing

Soft Skills

Customer Service SkillsProblem-Solving SkillsRelationship Building

Industry Keywords

BankingMerchant ServicesAMLKYCFintech

About the role

Key responsibilities & impact

Make sound merchant application decisions based on credit checks and quality analysis
Responsible for end to end customer due diligence (CDD)
Responsible for provisioning of acquiring services in the system
Maintain a good working knowledge of Scheme rules and processes including settlement and charge-back
Timely processing and resolution of issues (raised through tickets) related to Credit/Merchant Services
Work efficiently, accurately and consistently to defined processes
Build strong working relationships with internal and external stakeholders
Assist Enterprise customers with custom reporting and analysis
Monitor and evaluate existing credit/merchant service accounts to ensure they meet the terms of application
To complete different checks (Credit, ID) as part of application processing and able to take strong view on risk and compliance for adherence

Requirements

What you’ll need

2 to 3 years of experience with banking /merchant services
Bachelor’s degree in finance, fintech, or related field
Knowledge of AML/KYC ideal but not mandatory
Can work full-time
Excellent communication skills
Strong customer services skills
Excellent analytical and problem-solving skills
Attention to detail

Benefits

Comp & perks

Competitive salary
Hybrid work (currently following hybrid work model; mandatory 3 days’ work from office Monday, Tuesday, and Friday)
Flexible working hours
Career development and long-term career opportunity
Discounted health insurance (depending upon eligibility)
Diverse, energetic and friendly team environment