Customer Success Specialist

Windcave

Customer Success Specialist assisting in onboarding and managing accounts for Windcave. Collaborating with cross-functional teams to educate customers and support services.

Posted 7/26/2026full-timeSydney • 🇦🇺 AustraliaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account management and onboarding skills while effectively communicating product knowledge to customers. Capable of collaborating with cross-functional teams and utilizing Microsoft Office tools to report on performance metrics.

Highest-signal resume keywords

Account ManagementOnboarding Business AccountsSales ExperienceMicrosoft Office ProficiencyExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementOnboardingSalesProduct KnowledgeReporting Metrics

Soft Skills

Dynamic PersonalityHigh-Energy AttitudeTeam CollaborationDesire to Contribute

Tools & Technologies

Microsoft WordMicrosoft ExcelCRMMicrosoft PowerPoint

Industry Keywords

Payments Industry AwarenessCommercial QueriesUpsellingCross-SellingCustomer Education

About the role

Key responsibilities & impact

Managing accounts
Onboarding business accounts
Provide responsive assistance on commercial queries
Inform and educate customers about products and features
Upsell/cross-sell new services to existing customers
Support and collaborate with cross-functional teams
Regularly report on key accomplishments and monitor key metrics to identify areas for improvement

Requirements

What you’ll need

1 to 2 years of experience in sales role or recently graduated in year 2024 or 2025.
An HD/D equivalent bachelor’s or master’s degree in business/marketing or related field.
Intermediate knowledge with Microsoft Office tools (Word, Excel, CRM, PowerPoint)
Dynamic personality and high-energy with a go getter attitude
Ability to learn new product knowledge rapidly
Excellent written and oral communications skills
Well presented
Desire to actively contribute to a fun environment and be part of successful team
Awareness of the payments industry, issues, competition and trends would be an advantage but not compulsory

Benefits

Comp & perks

Hybrid work model (Mandatory 3 days’ work from office Monday, Tuesday, and Friday).
Competitive remuneration package
Career development and long-term career opportunity
Diverse, energetic and friendly team environment