Graduate Technical Support Analyst

Windcave

Graduate Technical Support Analyst providing high-quality technical support to Windcave customers. Engaging with customers to diagnose issues and support implementation projects in the payment technology sector.

Posted 6/8/2026full-timeLondon • 🇬🇧 United KingdomEntry Level💰 £32,000 - £40,000 per yearWebsite

About the role

Key responsibilities & impact

Deliver high-quality technical support to Windcave customers, diagnosing problems thoroughly and communicating solutions clearly
Engage directly with external customers to provide meaningful analysis of ongoing issues, turning complex problems into clear, useful insights
Support implementation projects working closely with project leads to ensure high-quality delivery within defined timeframes
Own incident management and notification responses analysing patterns, feeding insights back to the team, and helping prevent recurring issues

Requirements

What you’ll need

2025 or 2026 graduate - any degree
Strong communicator, written and verbal
Comfortable with technology and eager to learn new systems
Detail-oriented with a high commitment to quality
A genuine team player with a positive attitude
Right to work in the UK
Multi-lingual skills (a bonus, not a must)
Customer service or tech support experience (preferred, not required)

Benefits

Comp & perks

Competitive base salary
Hybrid working – 3 days per week in the office (Monday, Tuesday, Friday)
Pension plan
Performance rewards
Quarterly team lunches and regular social events
Unlimited refreshments and beverages in the office
Clear internal progression opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong communicatorwritten communicationverbal communicationdetail-orientedcommitment to qualityteam playerpositive attitude