Senior UX/UI Designer – ServiceNow

Willowtree, LLC

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇦 Canada

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Salary

💰 CA$75,200 - CA$94,000 per year

Job Level

Senior

Tech Stack

ITSMServiceNow

About the role

  • Lead UI/UX Design Strategy: Drive the end-to-end design process for key components of the TELUS ServiceNow platform.
  • Leverage Modern ServiceNow UI Frameworks: Design and build exceptional user experiences using ServiceNow's Next Experience UI and App Engine Studio.
  • Translate Complex Telco Processes: Work closely with Business Analysts and stakeholders to translate complex requirements from modules into simple, elegant, and effective design solutions.
  • User-Centric Design & Research: Conduct user research, create user personas, and map customer journeys.
  • Create High-Fidelity Deliverables: Develop wireframes, mockups, interactive prototypes, and design specifications.
  • Ensure Accessibility and Localization: Design interfaces that are WCAG compliant.
  • Collaborate and Iterate: Participate actively in Agile ceremonies to present design concepts and gather feedback.
  • Champion Design Systems: Contribute to and maintain a consistent design system and UI component library.

Requirements

  • Extensive ServiceNow Design Experience: 5+ years of UI/UX design experience, with a proven portfolio of projects built on the ServiceNow platform.
  • Expertise in ServiceNow UI Technologies: Deep, hands-on expertise with ServiceNow's Next Experience UI, UI Builder, Portal Designer, and Virtual Agent Designer.
  • Telecommunications Industry Experience: Demonstrable experience working on projects for a Telecommunications company.
  • Broad Module Familiarity: Strong understanding of the user-facing aspects of core ServiceNow modules, particularly CSM and ITSM.
  • Agile & Collaborative Methodologies: Experience working in fast-paced, agile environments, with a strong preference for experience with frameworks like IBM Garage, Design Thinking, or similar co-creation models.
  • Core UX/UI Skills: Proficiency in standard design and prototyping tools (e.g., Figma, Sketch, Adobe XD), user research techniques, and usability testing.
  • Excellent Communication: Ability to articulate and defend design decisions to both technical and non-technical stakeholders effectively.
Benefits
  • Healthcare benefits - Medical, Vision, Dental
  • Retirement Savings Matching
  • Competitive PTO Policy
  • Employee Assistance Program (EAP)
  • Life & Disability Insurance
  • Annual Performance Bonus

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
UI/UX designServiceNowNext Experience UIUI BuilderPortal DesignerVirtual Agent Designeruser researchwireframingprototypingWCAG compliance
Soft skills
communicationcollaborationagile methodologiesdesign thinkinguser-centric design