Senior UX/UI Designer – DevOps

Willowtree, LLC

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇦 Canada

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Salary

💰 CA$75,200 - CA$94,000 per year

Job Level

Senior

Tech Stack

CloudGrafanaITSMServiceNow

About the role

  • Lead the design of the user interface and experience for our Unified Presentation Layer, ensuring a seamless journey across functionalities originating from ServiceNow, Salesforce, and other integrated OSS/BSS tools.
  • Design intuitive and actionable dashboards for AIOps platform (leveraging CP4AIOps, watsonx), monitoring tools (Dynatrace, SevOne, Grafana), and performance analytics.
  • Create compelling visualizations for events, logs, and predictive intelligence.
  • Design user-centric interfaces for ITSM, ITOM, or FSM processes, including incident management, service catalogs (CSM), order fulfillment, and automated workflows.
  • Collaborate with AI/ML engineers to design the interaction models for our AI Agents, Copilots, and RAG (Retrieval-Augmented Generation) systems, ensuring they are helpful, trustworthy, and easy for operators to use.
  • Tackle the unique UX challenges of a multi-customer environment, designing clear visual cues and safeguards for Domain Separation to ensure users are always operating in the correct context.
  • Conduct user research with TELUS Operations staff, SREs, and service agents to deeply understand their pain points, mental models, and daily workflows.
  • Validate designs through prototyping and usability testing.
  • Work within and contribute to a design system that ensures consistency across the entire platform, from the Intranet landing page to detailed operational dashboards.

Requirements

  • Proven experience as a UX/UI Designer with a portfolio showcasing work on complex, data-rich applications or enterprise software.
  • Exceptional ability in data visualization and designing dashboards for monitoring, analytics, or business intelligence.
  • Demonstrated understanding of technical concepts such as APIs, IT operations (ITOM), service management (ITSM), and cloud infrastructure.
  • Proficiency in modern design and prototyping tools (e.g., Figma, Sketch, Adobe XD).
  • Strong communication skills to collaborate effectively with product managers, engineers, and technical stakeholders.
  • Direct experience designing for DevOps, SRE, or IT operations audiences. (Preferred)
  • Familiarity with platforms like ServiceNow (ITSM/ITOM/CSM), Salesforce, or BMC Helix. (Preferred)
  • Experience designing user interfaces for AI/ML products, such as chatbots, copilots, or predictive analytics tools. (Preferred)
  • Understanding of telecommunications standards, particularly TM Forum APIs (e.g., TMF621, TMF642). (Preferred)
  • Bilingual proficiency in English and French. Nice to have. (Preferred)
  • Prior experience in a consulting role. (Preferred)
Benefits
  • Healthcare benefits - Medical, Vision, Dental
  • Retirement Savings Matching
  • Competitive PTO Policy
  • Employee Assistance Program (EAP)
  • Life & Disability Insurance
  • And more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
UX/UI DesignData VisualizationDashboard DesignPrototypingAPIsIT Operations (ITOM)Service Management (ITSM)Cloud InfrastructureDesign for AI/ML ProductsTelecommunications Standards
Soft skills
Strong Communication SkillsCollaborationUser ResearchUsability Testing