Agile Project Manager, ServiceNow
Willowtree, LLC
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$75,200 - CA$94,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudITSMKafkaPMPServiceNow
About the role
- Agile & Scrum Facilitation: Lead and facilitate all Scrum ceremonies for the ServiceNow development team, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
- Project Lifecycle Guidance: Guide the team through the project's phased delivery framework, ensuring successful execution from initial strategy and design through to execution and hypercare support.
- Backlog & Sprint Management: Partner closely with Product Owners to manage and prioritize the product backlog, ensuring alignment with project goals and business value delivery.
- Technical Acumen: In-depth knowledge of ServiceNow modules (ITSM, ITOM, CSM) and integration capabilities. Understanding of API gateways, cloud platforms, and data migration strategies. Familiarity with monitoring tools, AI/ML concepts, and security protocols. Knowledge of industry standards such as ITIL, SIAM, and/or TMF APIs.
- Stakeholder Engagement: Act as the primary facilitator for communication between the development team, business stakeholders, and project leadership. Ensure alignment with the project's strategic objectives and deliverables.
- Performance Optimization: Monitor and optimize team performance, using metrics to identify areas for improvement and drive continuous process improvement initiatives.
- Cross-Functional Coordination: Collaborate with teams responsible for the API Gateway (Kong), Pub/Sub brokers (Kafka), and AIOps platforms (watsonx, Dynatrace) to ensure seamless integration and alignment with the overall architectural vision.
- Domain Separation & Multi-Tenancy: Ensure the team's work aligns with the architectural vision for Domain Separation, enabling secure multi-tenancy in the ServiceNow platform.
- Continuous Improvement: Champion a culture of continuous improvement by using retrospectives and metrics to identify and implement process enhancements.
Requirements
- 5+ years of experience as a Scrum Master in a software development or IT implementation environment.
- Proven experience working on projects within the Telecommunications (Telco) industry is an advantage. Understanding of Telco-specific processes, challenges, and operational models is essential.
- 3+ years of experience leading ServiceNow implementations or similar enterprise IT projects.
- Relevant certifications such as PMP, Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or equivalent Agile certification.
- Strong knowledge of Agile/Scrum methodologies and techniques, including user stories, backlog management, sprint planning, and continuous improvement practices.
- Excellent communication, facilitation, and stakeholder management skills, with the ability to engage both technical and non-technical audiences.
- Strong problem-solving skills and the ability to manage complex, multi-vendor project environments.
- Experience with ServiceNow platform implementations, particularly in the telecommunications industry.
- Familiarity with ServiceNow modules: ITSM, CSM, ITOM, TSM, SPM, or CMDB.
- Understanding of the Common Service Data Model (CSDM) framework.
Benefits
- Healthcare benefits - Medical, Vision, Dental
- Retirement Savings Matching
- Competitive PTO Policy
- Employee Assistance Program (EAP)
- Life & Disability Insurance
- And more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowITSMITOMCSMAPI gatewayscloud platformsdata migrationmonitoring toolsAI/ML conceptssecurity protocols
Soft skills
communicationfacilitationstakeholder managementproblem-solvingcontinuous improvementteam performance optimizationcross-functional coordinationAgile/Scrum methodologiesbacklog managementsprint planning
Certifications
PMPCertified ScrumMaster (CSM)Professional Scrum Master (PSM)Agile certification