Director, Talent Acquisition – Global CX & Partners

WillHire

Director of Talent Acquisition at Workday leading recruitment strategy for Global Customer Operations. Managing a high-performing team and establishing partnerships for aligned hiring outcomes.

Posted 7/28/2026full-timePleasanton • California, Colorado, Texas • 🇺🇸 United StatesLead💰 $213,900 - $320,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in talent acquisition strategy, team leadership, and operational management, with a strong focus on workforce planning and collaboration across functions. Proven ability to innovate recruitment practices using AI and emerging tools to enhance the candidate experience.

Highest-signal resume keywords

Talent Acquisition StrategyTeam LeadershipWorkforce PlanningOperational ManagementAI Recruitment Innovation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Talent AcquisitionWorkforce PlanningForecastingResource AllocationRecruitment Branding

Soft Skills

CoachingMentoringRelationship BuildingCollaborationCommunication

Tools & Technologies

WorkdayAI ToolsData-Driven Insights

Industry Keywords

Talent Acquisition ProfessionalsHigh-Performing TeamsOperational RigorGlobal Business ObjectivesDynamic Organization

About the role

Key responsibilities & impact

Build and execute the end-to-end talent acquisition strategy for Global CX and Partners, ensuring alignment with broader business objectives
Manage and grow a high-performing Talent Acquisition team, coaching and mentoring Talent Partners to deliver exceptional results
Establish collaborative partnerships with Operations and Finance functions to manage headcount budgets, forecasts, reporting, and capacity planning against hiring demand
Serve as the operational “right hand” to the TA GCO Vice President, helping drive operational rigor and establishing operational rhythms across all of GCO (reporting, QBR’s, meeting cadences, etc) to help continue to up level our service delivery
Partner as a key advisor to HR Centers of Excellence, collaborating with Talent Marketing, Operations, and Analytics to align recruitment branding and data-driven insights with global business objectives
Uncover opportunities to build and drive creative networking efforts through a variety of channels and resources, including the Workday product, and building talent communities through social talent outreach
Champion the use of AI and emerging tools to innovate recruitment practices and enhance the candidate and hiring manager experience

Requirements

What you’ll need

12+ years of relevant talent acquisition or HR experience
7+ years of experience leading and fostering high-performing teams
Demonstrated success leading, developing, and growing a team of high-performing Talent Acquisition professionals at a fast-growth, dynamic organization across countries and cultures
Experience in workforce planning, forecasting, and resource allocation
Ability to build professional relationships and lines of communication across Workday's functional leadership, with a focus on partnering for aligned outcomes as it relates to talent acquisition strategy

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options
Professional development opportunities