Customer Success Manager

WillHire

Customer Success Manager driving adoption and customer outcomes for SaaS clients utilizing Workday Learn. Partnering with customers to ensure engagement and long-term value realization.

Posted 7/12/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $128,200 - $192,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving customer success through effective adoption strategies, measurable outcomes, and stakeholder engagement in a SaaS environment. Proven ability to lead executive reviews and align product usage with business priorities.

Highest-signal resume keywords

Customer Success ManagementSaaS Implementation ExperienceStakeholder EngagementAdoption Strategy DevelopmentAI Integration in Workstreams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Health MonitoringKPI DefinitionRisk Identification and MitigationOutcome MeasurementSuccess Plan Development

Soft Skills

CommunicationLeadershipProblem-SolvingCollaborationAdaptability

Tools & Technologies

Sana LearnCustomer Relationship Management (CRM) Tools

Industry Keywords

Enterprise CustomersConsultingStakeholder FeedbackBusiness ReviewsHigh-Impact Use Cases

About the role

Key responsibilities & impact

Own a portfolio of customers using Sana Learn, accountable for adoption, engagement, and long-term value
Define success plans, KPIs, and measurable outcomes aligned to customer goals
Monitor customer health using product usage, stakeholder feedback, and renewal signals
Identify risks early and drive clear mitigation plans
Lead conversations with customers to define what success looks like and how to achieve it
Help customers move from initial usage to scaled, organization-wide impact
Ensure customers realize value—not just use the product
Work closely with HR, L&D, IT, and business leaders to connect Sana Learn to business priorities
Help customers identify and prioritize high-impact use cases
Maintain a clear view of risks, progress, and outcomes across each account
Lead Executive Business Reviews (EBRs), clearly articulating value, outcomes, and future opportunities

Requirements

What you’ll need

3+ years of experience in customer success, consulting, or similar roles in a SaaS environment
Experience working with enterprise customers and senior stakeholders (e.g. MBB, Tier 2 consulting, or similar roles)
Proven ability to drive adoption and measurable customer outcomes
Implementation experience of a SaaS product
Ability to thrive in an environment with limited playbook
Experience with incorporating AI into client workstreams
Outcome focused

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options
Professional development opportunities