Specialized Customer Success Manager, CLM

WillHire

Specialized Customer Success Manager focusing on CLM adoption and value realization for customers. Collaborating with teams to ensure successful implementation and customer satisfaction.

Posted 6/6/2026full-timeAtlanta • Colorado, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $142,600 per yearWebsite

About the role

Key responsibilities & impact

Serve as a strategic partner to customers, guiding them through workflow redesign
Design and own structured success and adoption plans aligned with the Specialized Customer Success framework
Lead proactive, planned customer engagements that accelerate adoption
Collaborate cross-functionally with Sales, Core Customer Success, Services, Product, and Operations
Act as a trusted advisor to senior stakeholders across various departments

Requirements

What you’ll need

5+ years of experience in customer-facing services role
3+ years of experience managing customer relationships focused on adoption and value realization
1+ years of Contract Lifecycle Management (CLM) experience required
Excellent verbal and written communication skills
Strong experience using data and adoption metrics to assess maturity

Benefits

Comp & perks

Workday Bonus Plan
Annual refresh stock grants
401(k) matching
Professional development opportunities
Flexible work hours

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Contract Lifecycle Management

Soft Skills

communicationcustomer relationship managementstrategic partnershipcollaborationadvisory skills