Customer Success Manager

WillHire

full-time

Posted on: 4/17/2026

Location Type: Hybrid

Location: Salt Lake City • Colorado • Utah • United States

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💰 $95,000 - $142,600 per year

About the role

Establishing a trusted advisor relationship across the customers organization, from Executive Sponsors to Day to Day contacts
Monitoring and facilitating the customer’s adoption of our solution features and their overall business needs as they relate to our products
Stay on top of any major changes within their customer’s organization
Developing success plans/customer journey for customers that outline their critical success factors
Acting as a liaison between product management and the customer
Leveraging customer relationships for prospect references and driving customers to Workday Adaptive Planning events
Maintain revenue stream from each customer’s subscription by creating and demonstrating top & bottom-line value for each customer
Managing renewals from end-to-end, including negotiating contracts
Identifying upsell/add-on opportunities and collaborating with Account Executives

3+ years of experience as a CSM supporting a SaaS solution
2 + years of experience with change management practices, change communications and process re-engineering
2 + years of experience using a CRM such as Salesforce and a customer success tool like Gainsight
2 + years Proven account management/strategic planning experience
3 + years of Proven ability to collaborate and build strong relationships with customers especially at the Executive level and engage across corporate functions
Bachelor’s degree or equivalent work experience

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaSchange managementprocess re-engineeringaccount managementstrategic planning

Soft Skills

relationship buildingcollaborationnegotiationcommunicationcustomer advocacy