Specialized Customer Success Manager, CLM
WillHire
full-time
Posted on:
Location Type: Hybrid
Location: Denver • Colorado • Texas • United States
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Salary
💰 $95,000 - $142,600 per year
About the role
- Serve as a strategic partner to customers, guiding them through workflow redesign, process optimization, and operating model shifts required to unlock the full value of CLM
- Design and own structured success and adoption plans aligned to the Specialized Customer Success framework, tailored to each customer’s starting point and objectives
- Lead proactive, planned customer engagements that accelerate adoption and maturity
- Use product usage data, health indicators, and customer feedback to assess adoption, prioritize efforts, and adjust success plans
- Collaborate cross-functionally with Sales, Core Customer Success, Services, Product, and Operations to deliver cohesive engagement motions
- Act as a trusted advisor to senior stakeholders across Legal, Procurement, Finance, and IT
- Prepare and deliver executive briefings that highlight progress, outcomes, risks, and opportunities
- Identify and cultivate customer champions and advocacy opportunities
Requirements
- 3+ years of experience in a customer-facing services role (Customer Success, Consulting, Engagement Management, or similar)
- 3+ years of experience managing customer relationships focused on adoption, value realization, and long-term success
- 3+ years of Contract Lifecycle Management (CLM) experience required
- Proven ability to lead complex, strategic customer engagements with multiple stakeholders
- Strong experience using data and adoption metrics to assess maturity and tell a compelling value story
- Excellent verbal and written communication skills, including executive-level facilitation
- Demonstrated ability to collaborate effectively across Sales, Services, and Product
- Ability to travel up to 10%
Benefits
- Workday Bonus Plan
- Role-specific commission/bonus
- Annual refresh stock grants
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Contract Lifecycle Managementdata analysisadoption metricsworkflow redesignprocess optimizationoperating model shiftssuccess planscustomer engagementvalue realizationstrategic customer engagements
Soft Skills
communication skillscollaborationleadershipcustomer advocacyrelationship managementexecutive-level facilitationtrust buildingproblem-solvingadaptabilitystakeholder management