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WillHire

Specialized Customer Success Manager, Talent AI

WillHire

Customer Success Manager driving adoption of AI Talent Acquisition solutions at Workday. Collaborating with teams to enhance customer success and accelerate maturity.

Posted 4/14/2026full-timeAtlanta • Colorado, Minnesota, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $142,600 per yearWebsite

About the role

Key responsibilities & impact
  • Drive measurable adoption and value realization for AI-powered Talent Acquisition workflows
  • Collaborate with the Workday account team as a specialized overlay
  • Influence retention, advocacy, and expansion
  • Work closely with multiple stakeholders to accelerate customer maturity

Requirements

What you’ll need
  • 3+ years of experience in a customer-facing services role
  • 2+ years of demonstrated experience in Talent Acquisition or Human Resources
  • 1+ years of demonstrated experience with AI/ML or data-driven products
  • Proven expertise in leading complex customer engagements
  • Strong experience designing structured success plans
  • Excellent verbal and written communication skills
  • Bachelor’s degree or equivalent work experience

Benefits

Comp & perks
  • Workday Bonus Plan
  • Role-specific commission/bonus
  • Annual refresh stock grants

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AIMLdata-driven productsTalent AcquisitionHuman Resources
Soft Skills
customer-facing servicesinfluencecollaborationstakeholder engagementcommunication