WillHire

Customer Success Manager

WillHire

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Arizona • Illinois • United States

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Salary

💰 $99,800 - $149,600 per year

About the role

  • Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions and continuously wowing them with our delightfully simple, feels-like-magic software
  • Collaborate closely with clients to understand their business goals and align our AI-powered solutions to help achieve those objectives
  • Deliver exceptional service throughout the client journey, including training and onboarding, ongoing product support and troubleshooting, and strategic account management
  • Provide troubleshooting and product support to quickly resolve any open issues identified
  • Proactively monitor clients’ success and adoption and continuously seek new insights into their evolving goals, challenges, and pain points
  • Provide deep product expertise and serve as the subject matter expert for platform use and support
  • Work collaboratively with globally dispersed teams and clients to drive ongoing product innovations and deliver new solutions for clients
  • Provide additional implementation support, as needed
  • Develop and nurture relationships with clients and users within client organizations
  • May lead working teams to support client onboarding, training, and ongoing support
  • Develop relationships with clients and users within the organizations to seamlessly manage renewal and expansion opportunities
  • May provide functional and technical mentorship to junior Client Success team members.

Requirements

  • 4+ years of experience in customer success or account management roles or demonstration of equivalent experience
  • 4+ years of experience supporting or implementing enterprise SaaS solutions
  • 4+ years of technical understanding of complex software ecosystems within large multinational corporations
  • 4+ years of experience educating clients on products and providing ongoing training to users
  • Comfortable working with a global, cross-functional team and clients across different time zones
  • Functional domain expertise in HR/recruiting software experience or demonstration of equivalent experience with Paradox solutions
  • Customer management experience in a complex software or SaaS environment.
  • Proven track record to collaborate and build strong relationships with customers especially at the executive level.
  • Demonstrated ability to engage across corporate functions (Sales, Services and Product Management).
  • Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars.
  • Excellent organization, time management, data analysis, and communication skills.
  • Bachelor degree or equivalent work experience; Business or Technical degree preferred.
  • Ability to travel up to 30%.
Benefits
  • Workday Bonus Plan
  • Role-specific commission/bonus
  • Annual refresh stock grants
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managemententerprise SaaS solutionstechnical understanding of software ecosystemseducating clients on productstraining userstroubleshootingproduct supportimplementation supportdata analysis
Soft Skills
relationship buildingcollaborationcommunicationorganizationtime managementmentorshipproblem-solvingclient engagementexecutive communicationcross-functional teamwork
Certifications
Bachelor degreeBusiness degreeTechnical degree