Senior Specialized Customer Success Manager, Talent AI
WillHire
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • Illinois • United States
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Salary
💰 $113,800 - $170,800 per year
Job Level
About the role
- Serve as a strategic partner to customers, guiding them through the organizational change
- Design and own structured success plans for your portfolio
- Lead proactive, planned customer engagements
- Use production usage data, health indicators, and customer feedback to assess adoption
- Collaborate cross-functionally to create cohesive customer engagement motions
- Act as a trusted advisor and AI subject matter expert to senior stakeholders
- Identify, nurture, and operationalize customer advocacy opportunities
- Contribute to continuous improvement of Customer Success framework
Requirements
- 5+ years of experience in a customer-facing services role (Customer Success, consulting, account management, value management, or similar)
- 2+ years of demonstrated experience with AI/ML or data-driven products/solutions in a customer-facing capacity
- 2+ years of demonstrated experience in Talent Acquisition or Human Resources
- Proven expertise in leading and managing complex, strategic customer engagements
- Strong experience designing and executing structured success plans or programs
- Demonstrated ability to use data and health/adoption metrics to assess customer maturity
- Consistent track record of collaborating with customers, including at the executive level
- Excellent verbal and written communication skills
- Comfortable operating in evolving, incubating environments
- Bachelor’s degree or equivalent work experience
Benefits
- Workday Bonus Plan
- Role-specific commission/bonus
- Annual refresh stock grants
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AIMLdata-driven productscustomer engagementsuccess planshealth metricsadoption metricscustomer maturityTalent AcquisitionHuman Resources
Soft Skills
strategic partnershipcustomer advocacycollaborationcommunicationleadershiptrustworthinessadaptabilityproblem-solvingcustomer focuscontinuous improvement