WillHire

Senior Associate Customer Success Manager

WillHire

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Arizona • Illinois • United States

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Salary

💰 $83,500 - $125,200 per year

Job Level

Senior

About the role

  • Develop deep expertise in our technology and provide hands-on technical support throughout clients’ journey
  • Create magical moments for clients by assisting them with achieving their goals
  • Configure client accounts, develop and execute product training, troubleshoot technical challenges
  • Build meaningful client relationships to understand challenges and solution configurations
  • Partner with Customer Success Managers on day-to-day support needs
  • Work with internal teams to troubleshoot and resolve issues
  • Submit product requests to internal product and engineering teams based on clients’ feedback.

Requirements

  • 3+ years of client-facing experience in customer service, sales, recruiting, or similar roles
  • Prior experience in a SAAS organization
  • Demonstrated strength in customer satisfaction management
  • Excellent technology skills with proven ability to quickly learn product knowledge
  • Excellent written and verbal communication skills
  • Demonstrated ability to handle multiple priorities/projects/accounts/customer interactions at once
  • Excellent critical thinking with an innate desire to help, understand, and find solutions
  • A track record of excellence and distinction, such as leadership roles, awards/scholarships, or other personal or professional accomplishments.
Benefits
  • Workday Bonus Plan or role-specific commission/bonus
  • Annual refresh stock grants
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SAASproduct trainingtechnical supporttroubleshootingsolution configurationsclient account configurationcustomer satisfaction managementproduct knowledge
Soft Skills
client relationship buildingcommunicationcritical thinkingmulti-taskingproblem-solvingcustomer interaction managementdesire to help