Senior Customer Success Manager
WillHire
full-time
Posted on:
Location Type: Hybrid
Location: McLean • Virginia • United States
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Salary
💰 $119,000 - $178,500 per year
Job Level
About the role
- Focused on high-touch, curated experiences for Workday’s strategic customers by working on engagements with high complexity and providing proactive and ongoing adoption and value engagements at key moments of the customer journey
- Acting as a strategic partner with insights into customer’s strategic objectives and priorities
- Driving product adoption by aligning Workday's features and functionality with customers' overall business needs
- Ability to understand and identify Workday services and offerings and how they help meet customer’s objectives leading to upsell opportunities
- Works on a diverse scope of situations where data analysis is required to prioritize and drive issue resolution
- Acting as a liaison between product management and the customer with a focus on communicating the Workday Roadmap and how this will influence customer activities
- Collaborating cross functionally with account team members to create a seamless & optimal customer experience
- Creating customer champions and advocates
- Expected results within 3-6 months: A proficient knowledge of Workday products, services and offerings
- Self-sufficient management of a portfolio of 20 or more customers in the United States
- Detailed & prioritized account plan development, including product adoption strategies and risk identification and mitigation
- Manage and establish customer relationships including key executives and decision makers
- Timely execution of customer success engagements.
Requirements
- 7+ years in a customer-facing role (Customer Success, Account Management, Business Development, etc.)—preferably in SaaS, AI, or GTM tech
- 5+ yrs experience understanding the go-to-market landscape—you’ve partnered with revenue teams, helped deploy tools used by GTM orgs, carried a quota, or actively sold software
- Strong presentation skills, particularly for in-person meetings with multiple stakeholders
- Consistent track record of cross-functional collaboration to achieve shared revenue goals
- Functional domain expertise in Financials, HCM, and/or Payroll is preferred
- Consistent track record of building positive relationships with customers including the executive level
- Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership
- Bachelor’s degree or equivalent work experience; Business or Technical degree preferred
- Ability to travel up to 30%.
Benefits
- Workday Bonus Plan
- Annual refresh stock grants
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisproduct adoption strategiesrisk identificationrisk mitigationcustomer success managementaccount plan developmentSaaSAIgo-to-market landscapesoftware sales
Soft skills
presentation skillscross-functional collaborationrelationship buildingverbal communicationwritten communicationexecutive communicationcustomer advocacystrategic partnershipproblem-solvingself-sufficiency
Certifications
Bachelor’s degreeBusiness degreeTechnical degree