IT Support

• Articulates and differentiates the Workday Core Architecture (intelligent data core) to both technical and business buyer personas, showcasing Workday's foundational technology.
• Strategically lead high-level discussions on Workday's AI, Machine Learning (ML), and Agent-based architectures, positioning our solution as the future-ready, intelligent cloud platform.
• Craft compelling presentations that showcase why Workday’s technology is fundamentally different and deliver impactful demonstrations that bridge complex technology with clear business outcomes.
• Dive deep into technical topics such as data security, reporting & analytics, integrations, and Workday Extend, illustrating how these components support intelligent automation and extensibility.
• Collaborate with stakeholders to create technical as-is and to-be architecture designs using graphical discovery tools, specifically highlighting how the Workday platform simplifies the IT landscape and drives value.
• Conducts discoveries, deep dives, and scripted demonstrations with little support, and conducts discoveries and answers RFP questions independently.
• Attain advanced domain knowledge and industry knowledge. Differentiates Workday product features and understands the competitive landscape, articulating customer use cases and value realizations to prospects.
• Communicate complex technical concepts effectively to functional and technical audiences, while engaging confidently with C level executives.
• Proactively cultivates relationships with sales teams and the broader Presales organization.
• Demonstrates strong business operator skills (e.g., documentation, notes, knowledge sharing, salesforce hygiene, event manager updates, etc.).

Enterprise Architect

IT Help Desk Technician