Customer Success Manager

• Evaluates, diagnoses and documents existing processes in support of improving processes, performance and quality.
• Develops and applies metrics for process and performance measurement.
• Provides guidance on re-engineering techniques for process improvement.
• Defines, designs, and implements solutions to achieve desired business outcomes.
• Provide subject matter expertise and project management guidance to large enterprise initiatives.

Senior Director, Digital Customer Success Transformation – Innovations

Customer Success Manager

Senior Customer Success Manager

Customer Success Team Lead – POD Lead

Head of Platforms, Customer Success

Customer Success Manager